by on

In group discussions or design meetings it is tough to get everyone’s participation. The people in the group will have different experience levels, context & expertise which  puts shy people on the back-foot, as people always assume that someone will know better than them. Bystander effect also kicks in as soon as the number of people in the meeting increases beyond three and the ambiguity of the problem discussed increases.

board-973989_640

We can address participation issues by considering these

Make the environment safe

Many people are shy and they fear judgement, if the environment encourages participation with commonly agreed rules like ‘no question is a bad question’ or ‘every input is valuable’ and people see it actively getting practiced will ease the burden on shy people. This works for small groups of 3-4 people, thinking aloud also begins to happen

Pass talking token around round-robin and time box talking time per person

There are people who love to talk and there is no starting trouble for them to talk, they will easily mask the hesitant ones in every discussion. An easy way to break this unfair advantage is to have a facilitator and a talking token passed round-robin for participation.

Make everyone write their ideas and opinions down 

Some people may easily get biased when they hear other’s opinion. It is due to the need to belong to a group and not sound different. If in a brainstorming session participants are given a quiet time and write down their thoughts, chances are high that people may put down what they think without rephrasing or rewording.

We can prevent bystander effect or people zoning out when we have someone playing the moderator role watching for signs and also time box discussions, thereby making meetings very productive and outcome based.

by on

I read the story of stone soup when I was in primary school, I did not understand how someone made soup with a stone. It was too deep a concept to understand as a kid. It is about moving something from 0 to 1,  from then on there are plenty of ways and people to take care to take it forward.

running-498257_640Why is it hard to move something from 0 to 1? Our brains are hardwired to be anxiety neutral. It hates ambiguities and new things to do, that is why things like driving becomes a sub conscious activity by becoming motor memory, once we start driving often. On a day to day basis you can observe your tendency to be anxiety neutral, it may take up only 15 minutes a week to clean a table but it is too difficult to get started with it. When that thought is going on your mind, if someone starts cleaning it up, then you are more likely to join the task and get it done.

My last post was about getting started with something and getting people to join. The first person who does something new is perceived to be the lone nut, there is a fear of judgement that prevents people to start something. This was very evident in a aum meditation session where there were only few of us and we need to chant aum but every person was waiting for the other to start, I took the lead after the first two half hearted attempts by being the first person to start the chant and the rest followed.

There are two things needed for people to start doing new things,

  • Provide an environment which helps them to shed their fear of judgement
  • Be the lone nut and start something which someone else has in mind, it is for sure that someone will follow.

The first point is not easy to address but it is too easy to be someone who starts doing things to facilitate change. We should shed our fear of judgement and be okay to do something that will be criticised. The results are surprising, what might take days to nudge someone to do something from scratch is way too easy to make them pick up a rough draft and take it to completion. Making stone soup is not deception, it is a tool to help people come out of their anxiety neutrality.

 

by on

Getting anything started in a group does not work easily. It often tests the patience of someone trying to introduce a change for good. Getting someone out of status quo is a tough one, then there is also a group mindset that someone will change first so wait until it happens. What really works is the one who wants to introduce the change, changes and finds some followers. If there is a big bang approach of getting everyone on board at once, it will be a big disappointment. Peter Senge talks about in his book ‘The fifth discipline’ as one of the laws – ‘The harder you push, the harder the system pushes back‘

We used to screen learning videos in our cafeteria every Friday lunch time at ThoughtWorks, one of those days I happened to watch this video below which reinforced the fact that success of an initiative depends on your followers. Getting the first few followers matters and takes time; the rest will fall in place. Watch this video to find out how one guy leads an entire group to dance but not until he gets two courageous followers. Till the time he got a follower, he was a lone nut dancing.