Stock markets are at high, keeps breaching previous highs every now and then. Economy should be doing well and life should become easy right. I was surprised to see that instead of life becoming good, experiences all around are either stagnant or deteriorating.
Some of the recent experiences I have reflect the new trend. I went to a speciality restaurant for a good dining experience. This was an upscale restaurant chain which gave fantastic dining experiences before for our family. When we went in, we noticed that the restaurant has split into two distinct cuisines (Chinese and Bengali) within the same space with just some seating demarcation. The special food is going to be cooked in the kitchen by the same set of cooks. The ambience had a worn down look with paints peeling and seats torn. When we received the menu, we immediately noticed that the prices have increased by 25-30% and the portion sizes have come down 25-30%. The waiter had no idea on what the menu is about, had no suggestions on how to go about a multi-course meal. In the end, the experience on dining big was just on the bill amount, nothing else. It would have been a better experience having the food from a cheap takeaway and eating it while watching TV at home.
Similar heart burning experiences everywhere. Cabs are not assigned to you during peak hours unless you pay a hefty premium for the same cab. Mobile apps are misusing the notifications feature to deliver ads. OTT subscriptions downgrading you in the middle of the subscription plan to serve more ads. Grocery delivery is sending bad quality produce for regular delivery and introducing a premium feature for fresh produce. The list goes on.
The push from success to excess is evident even in non consumer space. I noticed a recent trend, many executives are asking for a template/runbook based execution so that they can do a lot with very little or no training to the people doing that job. In short they want jobs to be in black & white and easily doable by gig workers who can be onboarded and off-boarded at will just like food delivery. This kind of thinking harms in many ways, one – it starts to increase the need of people who are good at parroting not an original thinker, the other is infusion of a blandness and mediocrity in everything; check for thermometer in amazon for proof. It is not just limited to every day items, even cars start to look the same across brands.
Executives think that they are special and can bring in insane profits by making people do exactly what they say, which may be true in the short run. History says that the best advancements came from grounds up not from top down. The cognitive load that it causes on the executives who do not want their workforce to think because it hampers their execution is huge, it will cause a flameout, momentarily burning bright before failing. Resilience and collective wisdom is poorly understood because it has a very long learning horizon. Being resilient will even come across as inefficient in the short run, but will prevent uncle points.
The more from less mindset that happens through grabby nature instead of advancements and innovations is hard to curtail now, it may be a cycle in the economy. We may have to weather it out before it improves again.