During my school holidays, I used to visit my hometown and also the nearby villages. In the 80s and early 90s farms were dominated by use of animals for transport, ploughing, milling etc. I used to jokingly refer to as being in a self driving car as the bulls when leaving the farm will always go by default to the home without anyone controlling them. On narrow roads, the bulls drag the cart to the side and give way for the oncoming traffic.

Human and animal power was so intertwined in the life that when mopeds and tractors became affordable and available, a few people started switching to it once they gave a try and saw the promise. Mopeds helped to ferry small loads very far and frequently, helped supply on demand mobility. Tractor’s raw power was visible when it was able to till big swathes of land in the first of half of the day.

It was a dream to adopt technology and reap the benefits, but it was often short-lived. A majority of the village population lived a cycle of food – work – entertainment until they became too ill. They visited a doc only when major ailments arise, often getting very late treatment for preventable diseases. This mindset went into use of vehicles. No one cared to do pre-emptive maintenance, rampant misuse of kerosene as fuel because it was cheaper due to rationing.

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When I visited a farm one summer, I noticed a tv program on how to get the best out of your tractor and a few people watching very eagerly. The tips were simple, it was educating on using the right gears. A good portion of them were selecting a high gear and keeping it that way instead of starting low and shifting up when needed. A more shocking thing I learnt was on the maintenance, no one was informed enough that coolant, brake oil and engine oil needs change or topup. The list went on, not a single person in the village fixed their tractor until it ground to a halt just like how they were using animals on the farm. Using a tractor meant slowing down in many areas whereas it was supposed to speed up and ease things.

The next generation picked up these issues and fixed it; I thought that is it, until I visited a farm in Europe later that used tractors that had features like GPS navigation and auto steer for precise tilling and planting reducing a lot of human labour needed to take care of large farms. This came with an even steeper learning curve, but with far greater productivity. Technology isn’t usually additive like a telephone enabling anyone to make calls; it is sometimes a multiplier which requires the baseline capabilities to be higher to reap large benefits.

I have observed one common thing across different organisations I have been associated with, how the appraisal process works. Bell curve is the default standard. Over the many years; I have seen this kill very high performing teams by promoting silos, heroisms and also a rat race to avoid the bottom.

One place I remember very well was when I was coaching a hand picked team. This team was assembled by the business unit leader to adopt XP practices to switch from waterfall. This team was phenomenal, picked up concepts and intents of XP very well and showcased to the entire org on what lies ahead with the new ways of working. Then came in the annual performance review. Until that point I have not see the ill effects of a bell curve, it was always give your best and reap the benefits.

Lion and fox chasing impala on dry savanna grassland
A lion and a fox chase an impala across the African savanna at sunset.

This was a curveball that no one expected in the team as they thought they were immune from the old ways of performance management. As per the process, one of them will be labelled as a non or poor performer and penalised. So much for a team of handpicked top performers in the org. In the end, the one who was named as poor performer left the team and the org. It was a lose-win situation, the org and the team lost a good developer but the developer got a bigger and better role due to the upskilling.

When I asked an executive about this, the answer I got was that “It works for me and everyone around. Why fix something that is not broken?” That was an answer that stumped me on how normalised this has become. I know I can’t fix their process overnight but planted a thought on them by reversing the decision process, why are they limiting the number of people who can perform better than that is expected of a role. Aren’t they signing up for less?

The executive accepted but said that too little can be done about at large corporates. Many of them are too big to fail and have a good market share that it is hard for them to get disrupted. I did not give up though, I was able to persuade some of the smaller companies that I was involved to look away from this bad system of finding a prey and become a prey. Bell curve or forced ranking is quite detrimental to collectively up the game for an organisation.

I keep thinking about abstractions all the time ever since I begun to understand large scale software development. In the early days of programming I took a lot of pride in understanding code in depth and writing the most efficient code. I was fortunate to start learning programming from the rudimentary steps like creating adders using logic gates. From there on progressed to assembly, BASIC and C.

If we take a step back, late 90s and early 2000s we are talking about super expensive hardware in Indian currency terms. To give an idea, a simple desktop pc setup costed the entire year’s income of a middle class household. On top of it internet had dial up charges and subscription charges. This meant people had to be frugal and extract the maximum out of their machines. For many years I have never been able to run an IDE on my machine because of limited hardware and ended up using text editors. Also efficiency was at the back of my mind of writing small footprint programs which consumed a lot more time than producing software that is reasonably performant but needs good hardware.

Collectively this scarcity based mindset made a lot of people approach with frugality, often having a lower specced computer for their personal use. Even when hardware became more affordable and software development technologies leapfrogged, I witnessed that people fought against upgrades and learning newer ways to do. Developers refused to learn to work with IDEs which made development significantly faster, test automation was in no one’s land as both devs and QAs avoided adopting it.

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The difference between the teams using IDEs, continuous integration, build and release automation, test automation all which consumed a lot of hardware was around 3-4x. It was very visible that we removed dedicated roles like infra engineer, DBA, reduced the dev-qa ratio, reduced the number of leads and managers. A 40 member team was replaced with a 12 member one when high degree of automation was used with an added expense of hardware costs but overall it was much much better than running a 40 member team. One thing that changed which I did not expect was it increased the number of Business Analysts needed now to define the requirements better.

Only a few companies succeeded in taking advantage of this and it took more than a decade for people to catchup. We are at a similar point now to take advantage of new tools that can change the team composition and get more out of less in software development. Just like in previous waves of development, it is not going to eliminate people entirely from this. Instead it frees up a lot of people to solve more higher order problems. Companies can now focus exponentially on what was traditionally expensive with less people able to do more. Examples I can think of is accelerating development of new medicines and treatments to the extent it can be custom made for every person; predict, fight and prevent large scale natural disasters with precision; strengthen the security posture making it more expensive and difficult to cheat; revolutionise entertainment by localising with actors, accents and languages than traditional dubbing and subtitles. The list goes on, jump on the new wave and ride new highs.